At HydraHaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (https://hydrahaven.shop) or make a purchase from us. By using our services, you agree to the practices described below.
Business Information
HydraHaven
1 Mildred Ave
Watford, London WD18 7DY
United Kingdom
Email: info@hydrahaven.shop
Phone: +44 1923 226174
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and shipping address provided when you place an order or contact us.
- Payment Information: Processed securely through our payment partners (we do not store full payment details).
- Website Usage Data: IP address, browser type, device information, and pages visited, collected automatically when you browse our site.
- Communication Data: Information you provide when you contact us via email, phone, or our online contact form (https://hydrahaven.shop/contact/).
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders, including shipping and returns.
- Communicate with you about your purchases, updates, or customer service inquiries.
- Improve our website, products, and services.
- Comply with legal obligations or resolve disputes.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Trusted third parties (e.g., shipping companies, payment processors) to complete your order.
- Legal Authorities: If required by law or to protect our rights and safety.
4. Data Storage and Security
- Your information is stored securely on servers located in the United Kingdom or with trusted cloud providers.
- We use industry-standard measures (e.g., encryption, secure connections) to protect your data, though no system is 100% secure.
5. Your Rights
As a customer, you have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications (if applicable).
- Request details about how your data is used.
To exercise these rights, contact us at info@hydrahaven.shop.
6. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. These small files help us remember your preferences and analyze site traffic. You can manage cookie settings through your browser.
7. International Data Transfers
If you order from outside the UK (e.g., US, Canada, Australia, New Zealand), your data may be transferred to the UK for processing. We ensure appropriate safeguards are in place for such transfers.
8. Retention Period
We retain your personal information only as long as necessary to fulfill your order, comply with legal requirements, or resolve disputes—typically no longer than 6 years after your last interaction with us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at https://hydrahaven.shop/privacy-policy/. The current policy is effective as of March 26, 2025.
10. Contact Us
If you have questions or concerns about your privacy, please reach out:
- Email: info@hydrahaven.shop (preferred contact method)
- Phone: +44 1923 226174
- Online Contact Form: https://hydrahaven.shop/contact/
- Mail: HydraHaven, 1 Mildred Ave, Watford, London WD18 7DY, United Kingdom
Thank you for trusting HydraHaven with your personal information. We’re here to keep you hydrated and your data safe!