Terms of Service - HydraHaven

Welcome to HydraHaven! These Terms of Service (“Terms”) govern your use of our website (https://hydrahaven.shop) and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully.

Business Information

HydraHaven
1 Mildred Ave
Watford, London WD18 7DY
United Kingdom
Email: info@hydrahaven.shop
Phone: +44 1923 226174

1. Use of Our Website

Eligibility: You must be at least 18 years old to use our site or make a purchase.
Permitted Use: You may use our website for lawful purposes only. You agree not to misuse, disrupt, or attempt to gain unauthorized access to our systems.
Account: If you create an account, you are responsible for keeping your login details secure and for any activity under your account.

2. Products and Pricing

Availability: All products are subject to availability. We reserve the right to discontinue items or limit quantities at our discretion.
Pricing: Prices are listed in GBP (British Pounds) and include applicable taxes unless otherwise stated. We may adjust prices without notice, but this will not affect orders already placed.
Errors: We strive for accuracy, but if there’s a pricing or product description error, we may cancel your order and issue a refund.

3. Orders and Payment

Order Acceptance: Your order is an offer to buy. We’ll confirm acceptance by sending you a confirmation email. We may refuse or cancel orders for any reason (e.g., stock issues, suspected fraud).
Payment: We accept payments via our secure payment processors. You agree to provide accurate billing information and authorize us to charge the listed price.

4. Shipping

We offer free shipping to the United States, United Kingdom, Canada, Australia, and New Zealand.
Total delivery time is 6-11 business days (1-3 days handling, 5-8 days transit).
Full details are in our Shipping Policy.

5. Returns

We accept returns for new, unused products within 60 days of delivery, with free return shipping.
Refunds are processed within 5 business days of receiving your return.
Exchanges are not accepted.
See our Returns Policy for more information.

6. Intellectual Property

All content on our site (e.g., logos, images, text) is owned by HydraHaven or its licensors and protected by copyright and trademark laws. You may not reproduce or use it without our permission.

7. Limitation of Liability

As-Is Basis: Products are sold “as is.” We warrant they’ll be free of defects at delivery, but we’re not liable for issues arising from misuse or normal wear.
Liability Cap: To the fullest extent permitted by law, our liability is limited to the purchase price of the product. We’re not responsible for indirect damages (e.g., lost profits).

8. Warranty

Unless otherwise stated, products come with no additional warranty beyond our return policy. Defective items may be returned per Section 5.

9. Privacy

We collect and use your data as outlined in our Privacy Policy. By using our site, you consent to these practices.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

11. Changes to These Terms

We may update these Terms at any time. The latest version will be posted at https://hydrahaven.shop/terms-of-service/, effective as of March 26, 2025, or the date of the update. Continued use of our site after changes constitutes your acceptance.

12. Termination

We may suspend or terminate your access to our site if you violate these Terms, at our sole discretion.

13. Contact Us

For questions, support, or complaints:

Email: info@hydrahaven.shop (preferred method)
Phone: +44 1923 226174
Online Contact Form: https://hydrahaven.shop/contact/
Mail: HydraHaven, 1 Mildred Ave, Watford, London WD18 7DY, United Kingdom

Thank you for choosing HydraHaven. We’re excited to keep you hydrated!