At HydraHaven, we want you to be completely satisfied with your purchase. If for any reason you need to return your water bottle, we’re here to make the process simple and hassle-free. Please review our return policy below for full details.
Eligibility for Returns
- Countries Eligible: Returns are accepted from customers in the United Kingdom, United States, Canada, Australia, New Zealand.
- Products Accepted: We accept returns for both defective and non-defective products.
- Product Condition: Items must be returned in new, unused condition.
- Return Window: You may return your purchase within 60 days of the delivery date.
- Exchanges: We do not offer exchanges at this time.
How to Return an Item
- Initiate a Return: Contact our customer service team via email at info@hydrahaven.shop to request a return. Please include your order number and a brief explanation of the reason for your return.
- Return Shipping: A free return label will be included in your original package. Simply affix the label to your return shipment and drop it off at your nearest postal location.
- Send It Back: Mail your return to:
HydraHaven
1 Mildred Ave
Watford, London WD18 7DY
United Kingdom
Costs and Fees
- Shipping Fees: Return shipping is free when using the provided return label.
- Restocking Fees: There are no restocking fees for returns.
Refund Processing
- Once we receive and inspect your returned item, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Contact Us
For any questions or assistance with your return, our customer service team is here to help:
- Email: info@hydrahaven.shop (preferred contact method)
- Phone: +44 1923 226174
- Online Contact Form: https://hydrahaven.shop/contact/