Have questions about shopping with HydraHaven? We’ve got answers! If you don’t find what you’re looking for, feel free to reach out to us at info@hydrahaven.shop.
Ordering and Payments
What payment methods do you accept?
We accept PayPal, credit cards, Google Pay, and Apple Pay. All transactions are processed securely in GBP (British Pounds).
When will I be charged for my order?
You’ll be charged when you place your order. We’ll send a confirmation email once payment is processed successfully.
Can I cancel or change my order?
If you need to cancel or modify your order, contact us at info@hydrahaven.shop as soon as possible. We process orders within 1-3 business days, so changes may not be possible after handling begins.
Shipping
Where do you ship?
We offer free shipping to the United States, United Kingdom, Canada, Australia, and New Zealand.
How long does shipping take?
Total delivery time is 6-11 business days: 1-3 days for handling and 5-8 days for transit. Check our Shipping Policy for details.
Is shipping really free?
Yes! Shipping is free (0 GBP) to all eligible countries listed above.
Will I get a tracking number?
If tracking is available, we’ll include it in your shipping confirmation email.
Returns
Can I return my water bottle?
Yes, we accept returns for both defective and non-defective products within 60 days of delivery, as long as they’re new and unused. See our Returns Policy.
How do I return an item?
Email us at info@hydrahaven.shop with your order number and reason for return. Use the free return label included in your package to mail it back to us.
How long does it take to get a refund?
Refunds are processed within 5 business days after we receive your return.
Do you offer exchanges?
No, we don’t offer exchanges at this time—just returns and refunds.
Products
Where are your products shipped from?
All orders ship from our location at 1 Mildred Ave, Watford, London WD18 7DY, United Kingdom.
What if I receive a defective item?
If your water bottle arrives defective, contact us within 60 days for a free return and refund.
Privacy and Accounts
How do you protect my personal information?
We take your privacy seriously! Read our Privacy Policy to learn how we collect, use, and safeguard your data.
Do I need an account to order?
No, you can check out as a guest. Creating an account is optional and lets you track your order history.
General
How can I contact you?
- Email: info@hydrahaven.shop (preferred method)
- Phone: +44 1923 226174
- Online Form: https://hydrahaven.shop/contact/
What are your terms of service?
Our full Terms of Service outline the rules for using our site and buying from us.
Can I change my shipping address after ordering?
If your order hasn’t been processed yet (within 1-3 business days), email us at info@hydrahaven.shop to request a change.